FAQ - Getting started

  • What type of locks do I need for a Yale InHome subscription to work? 

    The Yale InHome subscription works with Yale smart locks. You will also need a Yale Connect Wi-Fi Bridge, which connects your Yale smart lock to the internet.

    There are a few separate set ups that are compatible, please look here.

  • Where can I buy the compatible locks and accessories that work with a Yale InHome subscription? 

    You can find Yale smart locks and accessories for sale at many retailers, locksmiths and online stores. We cannot makespecific recommendations, but you can try using Google to search for an option that suits your needs.
  • Why do I need a Yale Connect Wi-Fi Bridge for the Yale InHome subscription to work? 

    The Yale Connect Wi-Fi Bridge connects your Yale smart lock to the internet. This is necessary in order for you to control your smart lock remotely and providetemporary access to our delivery service partners
  • Is the Yale InHome subscription included if I buy a Yale smart lock? 

    The Yale InHome subscription is an add-on service that includes an insurance package. Even though we are convinced that many of our customers would strongly value and appreciate aYale InHome subscription, we want you to make your own choice about whether it is something for you.
  • How do I sign up for a Yale InHome subscription?  

    You can sign up for a Yale InHome subscription here.

  • How do I activate my Yale InHome subscription? 

    Before activating your Yale InHome subscription, you will need to have installed your compatible Yale smart lock and accessory onto the door of your choosing. You then need to download the Yale Access app onto your smart phone and enable your Yale InHome subscription with the in-app activation code. Once enabled, you can the start having parcelsand groceries delivered inside your home by our trusted delivery service partners. 
  • What is the activation code? 

    The activation code makes it possible for you to start using your Yale InHome subscription. Once you have installed your compatible Yale smart lock and accessory onto the door of your choosing, you can then use the activation code from you Yale Access app to enable your Yale InHome subscription.
  • Where can I find the activation code that I need to enable my Yale InHome subscription? 

    Select Yale InHome in the menu ofthe Yale Access app on your smart phone.Read the introduction screen and press continue. If you have a compatible Yale smart lock and accessories already installed on your door the code will be displayed on the screen.
  • I have signed up for a Yale InHome subscription, what will happen now? 

    Just wait for the welcome email from us. After that, you can enable the Yale InHome subscription in your Yale Access app. When you have done that, you can start ordering InHome deliveries,that are available in your region,from e-commerce retailers who useour delivery service partners. Please look at our partner page.
  • Why is it important that I use the same email address when I sign up for a Yale InHome subscription that I use for my Yale Access app? 

    When you buy a Yale smart lock you will need to download the Yale Access app onto your smart phoneand register yourself and other members of your household as lock owners. In order foryour Yale InHome subscription to work with your Yale smart lock, the email address you use for your Yale Access app and your Yale InHome subscription must be the same
  • Can I use my Yale InHome subscription at more than one home address? 

    No. A Yale InHome subscription is only valid for the one address that you have specified.  

  • Can I use my Yale InHome subscription with more than one email address, so my family members can for example order In-Home deliveries? 

    You can add as many email addresses of household members as you want by logging in to your Yale InHome subscription account and following the process. 

    Note! Please make sure that the household members are also registered as lock owners in your Yale Access app. 

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FAQ + Insurance

Coming soon!

This service will soon by available in Stockholm, Göteborg, Malmö and five more cities where you currently

have parcel delivery services.

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Before you start

Please find your activation code in the Yale In-home section of your Yale Access app before you start. More information in our Help Center.

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Use the service

Once enabled, you can have packages and other services delivered inside your home by our trusted partners.