With Yale In-Home, your lock becomes connected to our access cloud that can issue and distribute encrypted digital keys on your command. The digital keys are stored on the lock and activated during a specific time window so the delivery or service agent can enter.

If you are using Yale In-Home, our partners can request access to your home or property which will appear in your smart lock app. The access request is generally issued after you have ordered a product or service that can be delivered in-home. It is your choice to grant or deny the request in the app.

This is important so they can look up your account and send an access request to your Smart Lock app. Therefore, you need to use the same email address or phone number towards our partners as you are using in the app.

We are not involved in specifying shipping fees or other details around an in-home delivery. Instead, this is up to our partners to decide and might differ between our partners. For exact details, please contact the specific partner delivering your order.

Don’t worry. Most of our partners instruct their personnel to ring the bell before entering. If you open, they will act as they would do if it was a normal home delivery.

Hmm tricky one! Some of our partners might offer age restricted items like alcohol and tobacco. We would like to refer to these partners directly in order for you to get correct information around their policy.

We are not stating the terms for the actual delivery, so this differs depending on which partner that is delivering your order. For exact details, please contact the specific partner delivering your order. If there is a technical problem with the access, please contact us.

We do not facilitate any direct communication with the delivery agent. Instead, this communication interface can be offered by the delivery partner. However, there is a possibility to write instructions for the delivery and service agent when granting the access. There you can specify if there is a code to use for the common door of the property or guide them to where the correct door can be found.

Please only contact us regarding support related to the In-Home service, such as updating your account details, how the service works and In-Home subscription. For support with your lock or other related hardware, please contact the retailer where you purchase the lock. If you need support with the delivery, please directly contact the delivery provider.

The version number is printed on the front of the lock, below the door handle.

This is because we need to associate your Yale In-Home subscription account with the correct Smart Lock app account. The subscription is valid for the email address you have submitted on your Yale In-home account.

As our absolute first service to launch, we are launching with our partner Posten Norge AS. Posten delivers home delivery packages in-home for our subscribers. As a Yale In-Home subscriber, the only thing you need to do is to accept the access request from Posten, and your home delivery will automatically convert to in-home delivery.

We are looking to rapidly expand the number of partners, which means that many new exciting in-home services and deliveries will be available. Our goal is that whenever you have the need to share access with a company, you should be able to do it securely and conveniently through Yale In-Home.

Posten’s in-home deliveries are currently available in the Oslo region. To know for sure, we would like to refer to Posten for latest updates.

Delivery companies that partner with Yale In-home would generally send an access request automatically before delivering to you. If you grant the request, you will receive the package as an in-home delivery. If you deny, the delivery company will in many cases offer a normal home delivery to you instead.

This is entirely up to the delivery company and may differ between our partners. In many cases, an in-home delivery would be priced as a normal home delivery. We could even imagine that the in-home delivery could be priced lower than a normal home delivery, since it opens for much more flexibility for a delivery company.

This is our promise to you as a customer. We only cooperate with partners we trust and will look out for that all our partners execute the service responsibly towards our customers. If you have any complaints how a service is carried out, please let us know.

Yes, please let us know. You can also express your suggestion to the company directly and ask about their plans to make in-home service or deliveries available.

Our aim is to partner with companies that offer cleaning services, dog walking, dry cleaning services, different kinds of carpentry services, food delivery, elderly care, personal assistance and many other services. Our goal is that whenever you have the need to share access with a company, you should be able to do it securely and conveniently through Yale In-Home.

We are not stating the terms for the actual delivery, so this differs depending on which partner that is delivering your order. For exact details, please contact the specific partner delivering your order. If there is a technical problem with the access, please contact us.

Together with our insurance company Berkley, we have created an insurance specifically designed for in-home services and deliveries. This is included in the subscription. We have created this to make sure that our customers are covered when a delivery or service agent is entering the home. We trust our partners and their personnel, but even with the best intentions, mistakes can be made.

We hope that you will not be experiencing this situation. But if it happens, please let us know and we will help you out to get compensation as soon as possible.

This depends on the partner. Some partners might provide an interface for you to watch the delivery etc. in their own app or other solution. We have chosen to not make this a requirement towards our partners, as their services and capabilities differ significantly. Instead, some of our partners might decide that this provides value for their customers and will provide their own interface for this.

Please contact us in the contact form below.

You cannot currently, but we might introduce in the future.

Yes absolutely. You can track exactly when and which one of our partners that is entering your home from your Smart Lock app. Mobile notifications are available for several of the events on the door, such as service started and completed.

Don’t worry, you can always revoke the access (in your Smart Lock app) so it can’t be used anymore.

Sorry to hear about that. Let us know in the contact form below and we will contact you to learn more.

You can update the phone number in your Smart Lock app and then start using that phone number with the service. This means can use the phone number towards our partners, so they know to which Yale In-Home account to send the access request.

You can do that by logging in to your account and visit the Edit account menu.

Yes, the service and insurance are valid for the address you have specified on your Yale In-Home account. If you want to move, you need to log in to your account and add a new subscription for the new address. Don’t forget to also cancel your current subscription for the previous address if desired.

Yes, but you need to subscribe for every address. A subscription is only valid for and insuring the address you have specified. You can add as many subscriptions as you want by logging in to your account and follow the process.

When you cancel a subscription, you can still use the service until the end of the billing period which you have paid for. The billing period is one month and ends depending on which day in the month you subscribed. The cancelling date for the subscription is visible on your account after you have cancelled it, so you can always check there if you are unsure.

We do not offer temporary suspensions. If you know you will not use the service for some time, the best thing you can do is to cancel the subscription and then create a new one on your account page when you are ready to start again.